General

General FAQs about Aleono’s products and services.

Q: Can you give me reference of your any previous clients in our country who is already using your products?

A: We’d love to, but not all the customers want others to know what and where they purchased. So, if you have this demand, we can try to ask our customers in your country whether they want to be mentioned. If they say no, we can’t provide you any details of them. Meanwhile, we will also [...]

Q: Can you give me reference of your any previous clients in our country who is already using your products?

Q: Do you have stock in your warehouse?

A: Generally speaking, we just have Chinese standard Aleono Rebar Splicing Products in stock, if there are any customized products, we need time to finish it, and the exact production time determined by the order quantity.

Q: Do you have stock in your warehouse?

Q: I wonder what is your terms of payment?

A: The term of payment for first cooperation is T/T in advance, If we have a long-term cooperation, other payment terms also can be considered.

Q: I wonder what is your terms of payment?

Q: How about your after-sale services?

A: Once you buy the products of Aleono, you will get a lifetime service. Some little problems, you can find the resolve solutions from our FAQs, Blogs, Help Documents or Videos. If no results, you can get Aleono Online Service at any time, our technical team will help you out. We also provide the paid [...]

Q: How about your after-sale services?

Q: How about your machine warranties?

A: The warranty period of ALEONO machines is ONE year. but not include the wearing parts (like thread rollers, cutting blades, etc) and problems because of the wrong operation of customers.

Q: How about your machine warranties?

Q: Could you please provide us your HS code number?

A: The HS Code for Rebar Parallel Threaded Coupler: 73079200. The HS Code for Rebar Parallel Thread Rolling Machine: 84632000. The HS Code for Rebar Cutting Machine: 8461500090. The HS Code for Thread Roller and Cutting Blade: 84669400.90. The HS Code for Thread Protection Cap : 39235000. The HS Code for Torque Wrench: 82041100.00.

Q: Could you please provide us your HS code number?

Q: How long will it take you to send the products after payment?

A: If we have products in stock, it will be sent within one week after the payment is received. If the rebar couplers or machines need be customized according to your requirements, the production time will be a little longer, it depends on the purchase quantity.

Q: How long will it take you to send the products after payment?

Q: What is your MOQ?

A: 1000 PCS for Rebar Couplers, ONE SET for Machines.

Q: What is your MOQ?
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